@article{ nie:etal:2010, author = "Nielek, Radosław and Wawer, Aleksander and Wierzbicki, Adam", publisher = "Springer Netherlands", title = "Spiral of hatred: social effects in Internet auctions. Between informativity and emotion", journal = "Electronic Commerce Research", issn = "1389-5753", volume = "10", year = "2010", issue = "3--4", pages = "313--330" }